Welcome to the website www.louisedamas.fr , whose head office is located at 24 rue des Vignoles, 75020 Paris, and registered with the Paris Trade and Companies Register under number 833 411 838.

In order to improve our website experience and order fulfillment, we collect, store and use personal data about you that you have provided to us through this website www.louisedamas.fr . This privacy policy applies to our users (with and without an account login) as well as to our customers.

To ensure that your personal data, including data collected through cookies, is respected, we have a Data Protection Officer, who can be contacted via:

Email: dpo@louisedamas.fr Postal address: SAS LD Designs - Data Protection Officer, 24 rue des Vignoles, 75020 Paris particular data not expressly approved by the seller.

The seller reserves the right to modify its terms of sale at any time. In this case, the applicable conditions will be those in effect on the date of the buyer's order.

“Personal data” means any information that can identify you either directly (such as your first/last name or email address) or indirectly (for example, using a unique customer number).

Furthermore, we are committed to collecting only personal data that is relevant and appropriate to the purposes for which we process your personal data.

a) Data you provide to us directly

You can provide us with data:

- when you create an online account

- when you subscribe to our newsletter

- when you purchase products on our website

Depending on what you provide to us, such information may include:

- your identity: your first name, last name, gender

- your date of birth: this is useful to us to ensure that no minor under the age of 16 makes a purchase. We remind you that we do not collect, directly or indirectly, personal data from persons under the age of 16, without prejudice to any local law setting a different minimum age. We therefore ask that you do not provide us with personal data from persons who do not meet this criterion.
- your contact details (your postal address, email, telephone numbers)

- your personal status: your title

- your purchases and repairs: purchase history, order details, your invoices, interactions with our customer service, intervention by our after-sales service, etc.)

- other information you may provide by filling in forms or contacting us (including your comments or other communications you send to us when placing orders).

- Your payment details: We pay particular attention to security issues regarding online payments. Your banking details are processed and stored exclusively by our banking partner Stripe and are never in the possession of Louise Damas.

Only the following information is collected and stored by Stripe to ensure your authentication in the event of a refund and to monitor fraud:

- the last 4 digits of the bank card used for the purchase,

- the expiration date,

- the issuer (bank),

- the fingerprint code,

- the owner's name, email address and postal address

At each stage, we inform you when your information is necessary to process or respond to your request, and thus provide you with our products and services. If you do not provide us with the information essential to the completion of your request, this may delay or make it impossible to complete your request.

Additionally, we strive to ensure that the personal data we hold is accurate at all times. We therefore encourage you to update your data should any changes occur. We may also ask you to update your data.

b) Data collected indirectly

We may collect data when you use our website, including your IP address or other browsing data, through cookies.

Some cookies are necessary for the proper functioning of our website and others are used for analytical and performance purposes that help us provide you with more personalized services and a better experience. For more information on cookies and to learn how to change your preferences, we invite you to read our page dedicated to Cookie Management.

However, if you provide us with personal data about someone else, you must ensure that you have the right to disclose that data to us and that we may collect, use and disclose that data for the purposes described in this Privacy Policy.

For example, you must ensure that the data subject is aware of the various topics set out in this Privacy Policy.

Your personal data is processed both digitally and manually and is protected by appropriate security measures. In particular, the Company implements appropriate administrative, technical, personnel, and physical measures to protect the personal data in its possession against loss, theft, and unauthorized use, disclosure, or modification.

We use the personal data we collect from and about you to:

- provide you with our services and features;

- allow you to receive personalized offers;

- provide you with customer support and answer your questions;

- comply with applicable laws and legal obligations or respond to requests from the public and government authorities;

- review, analyze and improve our services;

We will only retain your data for the period necessary to achieve the purposes for which the data was collected, as described in this Privacy Policy. In any event, the following retention periods will apply to the processing of your personal data for the purposes indicated below:

- the data collected is kept for the duration of the commercial relationship and beyond, to which is added the duration of the limitation period provided for by the applicable legislation after the end of the service (right to be forgotten);

Upon expiry of the retention period, your personal data will either be deleted, anonymized or aggregated.

We do not sell your personal information to third parties (such as your name, address, email, credit card information, or other).

In order to provide you with the best possible service, we share your data with companies that handle your order such as:

- Warehouses, order pickers, delivery companies and our payment partner

- Professionals responsible for operating our website (digital partners)

- Law enforcement and fraud prevention agencies that help us prevent fraud

In accordance with applicable data protection law, you may at any time request access to, rectification, erasure and portability of your personal data, or restrict or object to the processing of your personal data. A summary of these rights is set out below:

- The right to access your personal information that we hold about you and the right to be informed about how we use it.

- The right to ask us to rectify any errors in your data or to complete them.

- The right to ask us to delete your personal information, in certain situations.

- The right to ask us to restrict the processing of your personal data, in certain circumstances, for example if you contest the accuracy of the data.

- The right to be forgotten, i.e. the deletion, anonymization or aggregation of your personal data if your activity on our site has not existed for more than 36 months (3 years).

The processing of your personal data is based on your consent, so you can withdraw it at any time. If your consent is withdrawn, this will not affect the processing of your personal data based on other bases, such as the execution of your orders and the retention of your order data in accordance with applicable law.

If you have any questions about this information, please do not hesitate to contact us at the following address: dpo@louisedamas.fr